Warranty & Voluntary Warranty

Understanding your Rights

Headsetsonline.com.au Voluntary Warranty & Consumer Guarantees

All Warranty claims to be submitted via our support ticket system

The Australian Consumer

Law & Your Rights

The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called

‘Consumer Guarantees’.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a  major failure if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. Consumer Guarantees have no set time limit – depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers’ or extended warranty has expire

Headsetsonline.com.au Refund & Warranty Policies

All Warranty claims to be submitted via our support ticket system

Headsetsonline.com.au has outlined in this document its voluntary refund & warranty policies.

These policies are not intended to and do not limit your rights with respect to Consumer Guarantees. The policies are intended to cover the vast majority of different circumstances that would be taken into account when determining an appropriate remedy consistent with your statutory rights. These policies set out the minimum steps that Headsetsonline.com.au  will take in those circumstances to provide you with an appropriate remedy. Headsetsonline.com.au has used its best endeavours to ensure the policies provide for a reasonable and lawful remedy when dealing with the majority of circumstances that are not immediately remedied to your satisfaction by the manufacturer’s voluntary warranty.

Staff Code of Conduct

Headsetsonline.com.au  staff are obligated to ensure that your statutory rights are NOT limited in any way. Limiting your rights may include:

-  Refusing to refund a product that is faulty or became faulty through no fault of your own within a time frame deemed reasonable by this document

-  Failing to assist in a courteous and timely manner with a remedy that is in accordance with Headsetsonline.com.au’s  Voluntary Warranty & Refund Policies

-  Headsetsonline.com.au  staff conduct is not in accordance with these guidelines then ask to speak to the Manager or Manager on Duty

Headsetsonline.com.au Refund Policy

Headsetsonline.com.au will provide a refund in accordance with the Refund Guide and Warranty Policy Guide set out in this document. These Guides set out the minimum time periods within which Headsetsonline.com.au  will offer you a refund. To obtain a refund or any other remedy you will be required to provide proof of purchase and, for faulty products, Headsetsonline.com.au needs to be satisfied that the problem with the goods was not your fault.

Proof of Purchase Policy

Proof of purchase includes but is not limited to:

-  Headsetsonline.com.au Tax Receipt

All Warranty claims to be submitted via our support ticket system

Refund/ Warranty Guide

up to 30 days from date of purchase:

If the product is determined to be faulty through no fault of the customer then Headsetsonline.com.au Policy is to offer a refund of original purchase price or exchange the product at the customer’s discretion

31-360 days from date of purchase:

The manufacturer will determine at no cost to the customer the cause of the fault within a reasonable time frame. If the product is determined faulty through no fault of customer, then Headsetsonline.com.au Policy is to offer repair free of charge in accordance with the manufacturer’s warranty. Alternatively, in the event of a ‘major failure’, customers can request a refund of the original purchase price

1 year or greater:

If the product is not covered by a manufacturer’s or extended warranty, then Headsetsonline.com.au will determine at no cost to the customer the cause of the fault within a reasonable time frame. If Headsetsonline.com.au is satisfied the product was faulty due to an inherent defect at time of purchase, then Headsetsonline.com.au will offer repair free of charge

Voluntary Warranty

Headsetsonline.com.au offers Voluntary Warranty to all approved account holders (credit approved account) with annual purchases of $10,000inc or more.  Account holders who meet the requirements set out under the Voluntary Warranty section are entitled to

- Replacement of faulty products upon notifying headsetsonline.com.au in writing (email accepted) up to a period of 12 months from the date of purchase

- A replacement product will be dispatched in accordance to Headsetsonline.com.au’s regular shipping procedure

Conditions obtaining to Voluntary Warranty

- The faulty product must be returned within 7 days of notifying headsetsonline.com.au

- Products must be returned by registered post or via a professional courier service with postage tracking. You may be asked to produce proof of delivery.

-If the product is found not to be faulty or the product was never returned the account holder is liable for the full purchase price of the replacement product including any shipping charges.

Refunds & Replacements: Accessories

In most circumstances faulty goods would have been sold complete with out of the box accessories such as power cords and battery chargers. It is a requirement for the fulfilment of refunds, exchanges and replacements that customers have used their best endeavours to return faulty products complete with the out of the box accessories supplied at the time of the original purchase

Warranty Claim Process:

All Warranty claims to be submitted via our support ticket system

1) Is the faulty product less than 30 days old from date of purchase?

Yes: Return the product to Headsetsonline.com.au for refund or exchange in accordance with Headsetsonline.com.au’s  Refund Policy

No: proceed to step 2

2) Is the faulty product covered with in the Manufactures Warranty?

Yes:  Headsetsonline.com.au recommends that you contact the manufacturer as per their warranty terms and arrange for a remedy.

No: Return the faulty product to headsetsonline.com.au for your free assessment in accordance with this document

Definitions

Consumer Guarantees

When you buy goods or services, the Australian Consumer Law provides that you have guaranteed rights that:

-  the goods are of acceptable quality

-  the goods match their description or any sample or demonstration model

-  the goods are fit for any represented purpose or purpose you, the consumer, made known

-  repairs and spare parts are reasonably available (unless written notice was given that repairs or spare parts would not be available)

-  the services are carried out with reasonable care and skill and are completed within a reasonable time

These Consumer Guarantees cannot be refused, changed or limited (even in the fine print) by a retailer or supplier

Voluntary Warranty

Sellers and manufacturers can make extra promises about their goods or services as a way of giving consumers more confidence in their quality, or the level of customer protection if things go wrong. These kinds of promises are called ‘voluntary’ or ‘express’ warranties. They are also known by other names, including ‘manufacturer’s warranties’, ‘store warranties’ or ‘refund policies’.

Regardless of the terms and conditions, voluntary warranties do not override or alter Consumer Guarantees, or affect a seller’s responsibility to meet Consumer Guarantees