Jabra-Frost & Sullivan Survey Shows the Future’s Workplace is at Home

250 contact center managers all around the world were surveyed, last December 2011, by Jabra and Frost & Sullivan. And there mission? To find the relationship among these factors:

• A good sound environment
• Employee satisfaction
• Increased productivity

THE RESULTS

The survey shows that 80% of the contact center managers recognizes the advantages of employing remote agents.

Contact centers believing remote agent system will help provide well-qualified and better pool of candidates:

• Large Contact Centers: 87%
• Small Contact Centers: 72%

Employing Remote Agents as Contact Centers’ Future:

• American: 72%
• Indian: 71%

Advantages for Remote Agents:

• Decrease in the commuting time
• Flexibility in working hours

Advantages for Contact Centers:

• Increase work satisfaction
• Increase in agent retention

Both contact center’s remote and in-house agents need to block out noises from their surroundings and would need noise-cancellation headsets. These managers concur:

• American: 79%
• Indian: 67%

Visit our store for your own noise-cancelling Jabra headset.