Improved User Experience for Jabra Business Customers Brought by Avaya

Some Jabra products are now compatible with Avaya collaboration solutions. These Jabra products include:

• Jabra UC VOICETM Series headsets
• Jabra PROTM Series headsets (PRO 920 and PRO 9400)
• Jabra SUPREMETM UC Bluetooth headset

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Globally renowned in providing business collaborative software, systems, and businesses, Avaya makes it easy for Australian workers to manage their phone communications. This was even seconded by Jabra ANZ’s Managing Director, Fulvio Toniotti.

Toniotti said, “Building on Avaya’s resources and Jabra’s innovative product development, customers in offices, contact centers and on the road will have a broader portfolio of compliance-tested solutions designed to meet their individual needs and budget requirements. Jabra is dedicated to enhancing the user experience by developing unique audio devices that allow customers to appreciate the full collaborative value of Unified Communication; regardless of where they work or how they connect to the network.”

Helping different industries get their clutches on excellently-made hands-free audio solutions, the Jabra solutions is able to provide comfort, and at the same time increase the productivity of users in terms of:

• Unified Communication
• Contact Center
• Mobile Work Environments

Some of the solutions, which are currently compliance-tested for Avaya compatibility, are:

• Jabra UC VOICE Series headsets with Avaya one-X® Communicator and Avaya one-X® Agent
• Jabra PRO 920 and Jabra PRO 9400 Series wireless headsets with Avaya ADVD
• Jabra SUPREME UC Bluetooth headset with Avaya one-X Communicator, Avaya one-X Agent and Avaya 9641G & 9670 IP Desk phones [considered as the latest Bluetooth headset from Jabra that ensures the full experience]

Avaya ANZ Managing Director Tim Gentry is convinced that in order to have a huge impact on the users as well as on contact center agent’s experience, there should be a tight integration between communication systems and the headsets used. Furthermore he said, “Jabra’s headsets have been tested for compatibility through our DevConnect evaluation process, which enables organizations to deploy hands-free communication that saves time and increases mobility and productivity with confidence.”

Jabra has long been part of the Avaya DevConnect Program as Avaya’s Technology Partner. Being a partner, Jabra is qualified to submit products in order for the Avaya Solutions Interoperability and Test Lab to try them for compliance testing. A team of engineers in Avaya are the ones responsible for the comprehensive test plan for each and every application that needs to be verified.

The Avaya DevConnect Program has been existing in an effort to provide businesses with the best-in-class capabilities without the need for infrastructure replacement. This enables the business to speed up the deployment of their new applications and also cut implementations cost and network complexity. Basically an initiative for third-party products, which are interoperated with the Avaya technology, to develop and be sold, This program increases the value of the company’s investment in the network.