Jabra Link™ 850 Audio Processor: Increasing Customer Satisfaction and Performance for Contact Centers

Jabra Link™ 850 Audio Processor was launched in September 20, 2012, marking the entry of the small yet powerful audio processor, which was specifically designed to cater to the demands of contact centers and the call center agents.

Considered as the first in the market to be compatible in both platforms for VoIP and standard telephone systems, Jabra LINK™ 850 is an advantageous processor because it helps:

• Increase agent productivity
• Satisfy more customers faster
• Reduce employee turnover
• Boost agent safety

Besides these benefits, through the use of a modular connector, Jabra LINK™ 850 is capable of connecting to any phone and through USB when connecting to PCs. It is also very convenient to use considering how easy it is to set-up, maintain and use. And what adds to its convenience, as well as day-long comfort, is the use of a Tone Control equalizer.

Jabra LINK™ 850 makes use of the PeakStopTM technology. This technology can protect users from any hearing damage by making sure that extremely loud sounds are filtered out and not allowed to pass the headset. And through this technology, contact center agents will increase their productivity and reduce their probable attrition because of better working conditions.

Jabra LINK™ 850 will be able to help contact center agents in different ways. First, agents will be able to understand their customers better and more clearly through phone line noise reduction and Digital Signal Processing or DSP, thus, optimizing the sound quality of every call. This will result to a better call turn time and improved customer satisfaction. Another aide that Jabra LINK™ 850 can provide contact center agents is through its easy muting and volume control capability. This will help agents be more efficient at work.

Jabra ANZ Managing Director Fulvio Toniotti convinces contact centers that Jabra LINK™ 850 is just exactly what they need and said, “The Jabra LINK™ 850 was designed specifically with productivity and performance in mind, meaning contact center managers can rest assured that they are receiving the most value for their investment. When used with Jabra headsets, the audio processor really unlocks the full UC potential they hold to ultimately deliver an amazing customer experience. Jabra is the company that cares about the wellbeing of our customers, and contact center employees are the backbone of our customer’s sales and customer support efforts.”

For other similar products from Jabra, you can visit our store and skim through our Jabra portfolio. And for more information about other Jabra contact center solutions, visit this site.